Custom Sized Shadesails

Can I install a shade sail myself?

We acknowledge that installing a shade sail isn’t the easiest thing in the world to do. If you’re not a handy person or you don’t like digging holes or working on a ladder then we suggest that installing a DIY shade sails probably isn’t for you. If however you’re reasonable handy and don’t mind a bit of work then you should have no problem installing one of these shade sails. We recommend you pick up a copy of our book DIY Shade, Shade sails Made Easy (100% refund when you purchase your sail) and read it before you start your project. It will help you avoid most of the common mistakes people make when installing their own shade sail.

What is the hardest part of installing a shade sail?

Probably digging the holes. Even for a moderately sized shade sail, the holes need to be around 1.2 metres deep.

How do I know how deep to make the holes and how big to make the poles?

Once you know how big you want your shade sail to be, contact us and we will give you engineering details on exactly how big to make the footings and what size the poles need to be.

Do I need council permission?

Typically Yes but all local councils have different regulations and you should definitely check with them before proceeding.  Having said that, most people who we supply shade sails for in their homes choose not to seek council approval.

What are the most common mistakes people make with shade sails?

• Not talking to a professional company before they start. We get lots of call from people who have installed shade sail poles which are way to small for the job. A simple call to us before hand could have saved a great deal of trouble (and money).
• Installing shade sails which are to long and narrow. A shade sail should not be twice as long as it is wide.
• Installing triangular shade sails which give very little shade.
• Not digging the holes deep enough which cause them to move when the first wind come along.

Can I attach to the side of my house?

You need to be very careful here.  Many people do attach shade sails to their houses but they do-so with out any engineer certification. Brick walls are designed for bearing loads – i.e. pressing down, not lateral loads, i.e., pulling out. If the shade sail exerts to much pressure on a brick wall it can pull out bricks or even pull the wall down resulting in serious damage and perhaps even serious injury. For this reason, we recommend that shade sails should be installed with ‘poles in holes’. That way we can control the loadings and ensure everything will be safe and secure.

Can I attach a bracket to my roof?

Yes but with care and caution. We sell different types of rafter brackets for attaching shade sails to houses but care must be exercised as excess loadings can damage roof structures. The rule of thumb here is that small shade sails in sheltered areas can be attached to roof structures using brackets and fittings which are certified for the job.

How long with these shade sails last?

Shade sails made from Synthesis C95 come with a 10 year manufacturers warranty on the fabric. The thread we use also has a 10 year warranty. Cheaper shade sails use cheaper sewing threads and this is where they fall apart. We extend a 3 Year workmanship warranty on our shade sails.

Can you come out and install my shade sail for me?

Unfortunately, Shade Australia does not offer a Measure, Quote and Installation Service.

How much does a shade sail cost?

Once we know the size of your shade sail we can give you a written quotation.

What are your payment terms?

On all custom made and made to order products we request a 50% part payment to get the job started with the balance payable once the item has been manufactured and before dispatch.  

How long does it take for a shade sail to be made?

You should allow 2-3 weeks from sign-off of your shade sail until delivery. This is often longer during the busy summer months and shorter during winter.

What if it doesn’t fit?

Your shade sail will be very tight when you first go to fit it. This is normal. Over time the fabric will stretch a little and will require further tensioning. We guarantee that your shade sail will fit correctly.

Is the shade sail fire proof?

No. Shade sails are made from a polyethylene material which is petroleum based. Typically, if a shade sail catches fire it will smoulder and burn with black smoke. If it is not fanned by wind, typically the flame will naturally extinguish. There are fire resistant brands of shade cloth and we can use this material to manufacture your shade sail if required.

What is the warranty of Frontier Shade Sails? 

Fabric: 10 Years Pro rata against UV degradation.

Stitching thread: 10 Years Pro rata against UV degradation.

Workmanship: 3 Years Workmanship warranty

Fabric: 10 Years Pro rata against UV degradation.	Stitching thread: 10 Years Pro rata against UV degradation.	Workmanship: 3 Years Workmanship warranty

Shade Australia is proud to extend on behalf of the manufacturer a 10 Year Frame and Stitching Warranty. Manufacturers offer warranty as Pro rata meaning that it is a proportional warranty. If for example, your shade sail deteriorated after 9 years then the manufacturer, at their discretion, may reimburse you for one years loss of use.

Warranty covers the shade sail for use in normal conditions. Shade sails are not warranted for damage caused in excessively strong winds or cyclones. They are not covered for damage caused by falling braches or other accidents. The warranty does not cover damage caused by wind, modification or misuse.  Should a warranty claim be made it is the responsibility of the customer to get the umbrella back to us or a repair depot which we designate. The condition of the shade sail. will be assessed and if it is a legitimate warranty claim, we will carry out the repairs at our cost and return the shade sail to you at our cost.  

We can deliver your new Australia Wide and Internationally.  

Your shade sails takes approximately 2 weeks to manufacture.  Once we have the sail back from the factory we will contact you to arrange delivery. Once we dispatch your shade sail, we email you the Consignment Number.  This allows you to log onto the couriers website (e.g. TNT) and track your delivery so you know when it is going to be delivered.

We do our best to ensure your shade sail is packaged securely and arrives safely. 

The cost of delivery reflects the actual cost of preparing the item for shipment and the courier charges.  Shipping for us is a service associated with getting your goods to you safely and smoothly.  We do not charge any profit margin on shipping. 

THIS IS A MADE TO ORDER PRODUCT

As this product is made to order to your specifications and colours we are unable to accept returns due to a change of mind (including if the product does not fit due to incorrect measurements). Your satisfaction is of the utmost importance to us so please triple check all details before confirming your order.

Upon the arrival of your product, we encourage you to check and make sure that the product has been made to the measurements and colours that you specified as soon as possible without removing or throwing away any packaging.

Defective, Damaged or Mis-shipped Items

If we ship you an item that is incorrect or damaged, you will be eligible for an exchange. When requesting for the exchange, please be ready to provide customer service with photographs clearly showing the problem as soon as possible. If you believe your item was damaged during shipping, we will need photographs showing the damaged packaging as well.

Please note: Perceived colour differences due to the display settings on your computer monitor are not grounds for a refund or exchange. If you would like to view our colours please call 1800 155 233 and ask one of our customer service team for a fabric sample delivered to you free of charge.

Cancellation Policy

It is important to note that this product is made to order, whether you ordered a standard size or provided custom measurements and colours, materials cannot be reused once the manufacturing process has begun. The good news is that after placing your order there is still time to change your mind:

• Orders modified within 24 hours of payment confirmation may be altered to the new specifications - Please contact us as soon as possible

Shop with Confidence at Shade Australia. 

At Shade Australia, your complete satisfaction is our number one priority.

Detailed information including measurements and other technical information is listed on each product page. If you require more information, call us on our Free-call Number: 1800 155 233 where our sales team will be happy to assist in answering any questions, no matter how small. Your satisfaction and experience purchasing from our website are paramount and that includes ensuring the colour and the product is fit for your purpose.

Our Returns Policy covers the common reasons you may wish to return something.

Change of Mind

This happens and we understand. Contact us within 30 days of receiving the items to organise a return. Postage for returns due to change of mind is at the buyer’s expense. The items will be inspected upon return (refer to the Refund note below).

It doesn’t fit

Contact us to arrange a return for a refund or exchange. Postage for returns due to incorrect fit is at the buyer’s expense The items will be inspected upon return (refer to Refund note below).

Colour’s not right

Contact us and we’ll arrange to get it back. We’ll swap it over for the correct colour or refund you. Postage for returns due to incorrect colour is at the buyer’s expense. The items will be inspected upon return (refer to the Refund note below).

The item arrives damaged

If possible, reject the delivery if the items are visibly damaged. Otherwise, contact us asap and we’ll arrange the collection of the items and redelivery of a replacement.  

We sent you the wrong item

Our sincerest apologies for this rare occurrence. We’ll arrange to pick it up at our cost and send you the correct item ASAP.

The item is faulty

This is a very frustrating experience, and your satisfaction is our priority. Contact us asap and we’ll arrange collection of the items and promptly organise repair, replacement, or refund of the item.

Important Points when returning items:

• Refunds - All items are inspected upon return, and we reserve the right to charge a restocking fee in case the item is damaged in some way. If it’s in a resalable condition, we’ll refund you the full price less the cost of return shipping. Otherwise, the restocking fee is the cost of making the item “as new” again (e.g., re-boxing the item).
• Our refund policy extends for 30 days after receiving the item. You must notify us within this time if you plan to return the goods.
• Our returns policy extends to all items we sell except for:
  • Cut lengths of fabric;
  • Custom-made items such as shade-sails;
  • Made-to-order items such as umbrellas;
  • Custom branded items such as market umbrellas.
• Ex-demonstration, second-hand, or damaged stock are not covered under this Returns Policy.
• This policy does not supersede any rights you are entitled to under legislation.

Our Returns Policy is created with you in mind, to give you full confidence with each transaction you make at Shade Australia. If you are unclear about any aspect of our Returns Policy please feel welcome to call us during business hours on Free-call 1800 155 233 or email info@shadeaustralia.com.au.