Warranty

WARRANTY AND CONSUMER GUARANTEE INFORMATION

This Shade Australia warranty is provided in addition to other rights and remedies as set out below at 'Consumer Guarantees'.

In all cases the Shade Australia Warranty excludes normal wear and tear, wind damage, commercial use of Domestic Products, use of unreasonable force, failure of reasonable care, failure of maintenance, inadequate or incorrrect installation and incorrect assembly by the customer. The Shade Australia Warranty applies only to the original purchaser from the purchase date, and only covers (subject to the terms set out below) manufacturing faults or defects which occur in normal use. Products that are sold for domestic use are not warranted for commercial usage. 

All products sold require regular maintenance by the purchaser. This will include checking all fittings and fixtures on a regular basis to ensure that they have not come lose or have undue suffered wear. Products that are deemed to have failed due to lack of regular, routine maintenance may not be considered as a warranty claim. Shade Australia is a retalier for a number of manufacturers and as such, extends the warranties that the manufactures places on their products. These warranties are clearly stated on our website and in our product literature. If a warranty claim is made, the claim may initially be made with Shade Australia but the actual honouring or otherwise of the warranty will be made by the manufacturer and not by Shade Australia. 

Different fabrics have different warranty periods and properties. Warranties terms for individual products are clearly displayed on indiviual product pages. 

Where a claim is made pursuant to the Warranty, Shade Australia will, at its best discretion repair, refinish, replace, replace with a similar product or refund the product. Only the failed item will be replaced, not a complete setting. The Shade Australia Warranty period is not extended in the event of a replacement. In the event of a refund, it will be for wholesale price only. The balance of the retail price will be the responsibility of the retailer. Where warranties for fabrics are extended, these must at all times be considered as Pro Rata Warranties. 

In the event of a Shade Australia Claim, Please return this item to the store where purchased, with the original tax invoice. If the retailer cannot accept return of the product, please return to Shade Australia at the above address. For residents outside of Sydney, phone Shade Australia at the number above. Where the item is returned to Shade Australia the purchaser must include the original tax invoice. The purchaser must also bear all costs associated with shipping the product to Shade Australia and the return freight. The purchaser must also provide details of the problem with the product (such details must be sufficient for Shade Australia to determine whether a Warranty applies).

CONSUMER GUARANTEE

Our goods come with guarantee that cannot be excluded under the Australia Consumer Law (ACL). Such guarantees may include the right to remedy Shade Australia if our products are not of acceptable quality or do not match any demonstration model or sample (as those terms are defined in the Competition and Consumer Act 2010 (Cth) (CCA)).

Shade Australia will not be liable for any act, default, omission or representation made by any person other than employees, alterations made to the products not performed by us, damage or defects due to unusual or non-recommended use, or damage or loss caused by any factors beyond our control.

You are entitled to a replacement or refund for a major failure (as term is defined in the CCA) and for compensation for any other reasonably foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Shade Australia's total liability in respect of a claim by a consumer under the CCA for a minor problem (as defined in the CCA) with a product is limited, at our option to, providing the consumer with a refund, replacement product or repairing the product.

Subject to the above paragraphs, all express or implied representations, conditions, statutory guarantees, warranties and provisions (whether based on statue, common law or otherwise), relating to this warranty, that are not contained in it, are excluded to the fullest extent permitted by law.

Nothing in this warranty excludes, restricts or modifies any condition, warranty, statutory guarantee, right to remedy, implied or imposed by common law, statue or regulation, which cannot be lawfully excluded, restricted or modified.

For full range of products and terms of trade go to www.shadeaustralia.com.au/terms