Returns/Refunds Policy

Shop with Confidence at Shade Australia. 

At Shade Australia, your complete satisfaction is our number one priority.

Detailed information including measurements and other technical information is listed in each product page. If you require more information, call us on our Freecall Number: 1800 155 233 where our sales team will be happy to assist in answering any questions, no matter how small. Your satisfaction and experience purchasing from our website is paramount and that includes ensuring the colour and the product is fit for your purpose.

Our Returns Policy covers the common reasons you may wish to return something.

Change of Mind

This happens and we understand. Contact us within 30 days of receiving the items to organise return. Postage for returns due to change of mind is at the buyer’s expense. The items will be inspected upon return (refer to Refund note below).

It doesn’t fit

Contact us to arrange return for a refund or exchange. Postage for returns due to incorrect fit is at the buyer’s expense The items will be inspected upon return (refer to Refund note below).

Colour’s not right

Contact us and we’ll arrange to get it back. We’ll swap it over for the correct colour or refund you. Postage for returns due to incorrect colour is at the buyer’s expense. The items will be inspected upon return (refer to Refund note below).

The item arrives damaged

If possible, reject the delivery if the items are visibly damaged. Otherwise, contact us asap and we’ll arrange collection of the items and redelivery of a replacement.  

We sent you the wrong item

Our sincerest apologies for this rare occurrence. We’ll arrange to pick it up at our cost and send you the correct item ASAP.

The item is faulty

This is a very frustrating experience, and your satisfaction is our priority. Contact us asap and we’ll arrange collection of the items and promptly organise repair, replacement, or refund of the item.

Important Points when returning items:

• Items should be returned in as new condition with original packaging.
• Refunds - all items are inspected upon return, and we reserve the right to charge a restocking fee in case the item is damaged in some way. If it’s in a resalable condition, we’ll refund you the full price less the cost of return shipping. Otherwise, the restocking fee is the cost of making the item “as new” again (e.g., re-boxing the item).
• Our refund policy extends for 30 days of receiving the item. You must notify us within this time if you plan to return the goods.
• Our returns policy extends to all items we sell except for:
  • Cut lengths of fabric;
  • Custom-made items such as shade-sails;
  • Made-to-order items such as umbrellas;
  • Custom branded items such as market umbrellas.
• Ex-demonstration, second-hand, or damaged stock are not covered under this Returns Policy.
• This policy does not supersede any rights you are entitled to under legislation.

Please be aware that we reserve the right to reject returned stock if in our judgement it can not be resold even with a disccount. This includes items which have been used or show signs of wear or damage. 

Our Returns Policy is created with you in mind, to give you full confidence with each transaction you make at Shade Australia. If you are unclear about any aspect of our Returns Policy please feel welcome to call us during business hours on Freecall 1800 155 233 or email info@shadeaustralia.com.au.

To make the process as easy for you as possible follow these simple steps:

If you have any further questions about our Returns & Refunds policy, don't hesitate to get in touch with us. We'd be happy to answer all your questions.