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| Lifetime Warranty - On all Nylong Joints |
2 Year Warranty - Frame |
2 Year Warranty - Canopy |
Shade Australia is proud to extend the above warranties on its QuickTop Canopies.
Note: Warranty are specifically related to Workmanship and do not include damage caused by misuse. Please refer to our Terms of Warranty.
Warranty covers the product for use in normal conditions. The warranty does not cover damage caused by wind, or misuse. Warranty does not cover canopies which are damaged when the unit is folded incorrectly and the fabric becomes pinched between the arm joints. Care should be taken when folding the canopy away so that this does not occur. Many customers remove the canopies from the frame each time they use their units and although this is a little more work, it ensures that your canopy will remain undamaged when in storage. Should a warranty claim be made it is the responsibility of the customer to get the product back to us or a repair depot which we designate. Alternatively, we can send out spare parts for the customer to fit themselves. Warranties are specifically related to workmanship of the product.
QuickTop® Sports Plus have proven themselves over the years and offer the most comprehensive warranties available anywhere.
How heavy are these frames?
Are they aluminium or steel?
QuickTop Sports Plus are made from anodized aluminium.
Why are they more expensive than some other brands?
QuickTop Sports Plus are a medium duty high quality folding marquee. They are made to a very high standard with high quality fabrics and frames. They have nylon joints which come with a lifetime replacement warranty. Long after you’ve forgotten the price your QuickTop Sports Plus will continue to provide years of reliable service.
What if I break a part, can it be fixed?
No problem. We can send you out new Truss bars, legs, or joints. All the parts simply unscrew and reattach.
Are they waterproof?
Just ask one of our customers;
"We just want to say how pleased we are with our new Marquee. We used it at the sports carnival and when it rained we had all the computers under it and didn't have a problem. Thanks."
Amanda C.
Can I use them in strong winds?
With caution yes. These are a portable tent and not designed to be left up permanently. If using in windy conditions, it is very important that the frame be securely anchored to the ground. They are not to be left unattended.
Can I leave them up permanently?
No, we don’t recommend it.
Can I hire them for an event?
Sorry, but we don’t hire out out QuickTops.
Where can I see one before purchasing?
You’re welcome to visit us at our warehouse showroom during normal business hours to inspect the quality of the QuickTops.
What colours do they come in?
- Red
- Yellow
- Green
- Blue
- Black
- White
- And of course we can print your canopy any colour you want.
How long does printing take?
Once we sign-off on your artwork and have recieved your 50% deposit (or full cost) we like to allow 3 weeks for printing. If your job is urgent we can endeavour to speed the process up but you need to check with us first so that we can meet your deadline.
What is the warranty of these marquees?
- Joints: Lifetime Warranty
- Frames: 2 Years.
- Fabric: 2 Years Workmanship
THIS APPLIES TO ALL CUSTOM PRINTED ITEMS
As this product is made to order to your specifications and colours we are unable to accept returns due to change of mind (including if the product does not fit due to incorrect measurements). Your satisfaction is of the utmost importance to us so please triple check all details before confirming your order.
Upon the arrival of your product, we encourage you to check and make sure that the product has been made to the measurements and colours that you specified as soon as possible without removing or throwing away any packaging.
Defective, Damaged or Mis-shipped Items
If we shipped you an item that is incorrect or damaged, you will be eligible for an exchange. When requesting for the exchange, please be ready to provide customer service with photographs clearly showing the problem as soon as possible. If you believe your item was damaged during shipping, we will need photographs showing the damaged packaging as well.
Please note: Percieved colour differences due to the display settings on your computer monitor are not grounds for a refund or exchange. If you would like to view our colours please call 1800 155 233 and ask one of our customer service team for a fabric sample delivered to you free of charge.
Cancellation Policy
It is important to note that this product is made to order, whether you ordered a standard size or provided custom measurements and colours, materials cannot be reused once the manufacturing process has begun. The good news is that after placing your order there is still time to change your mind:
- Orders modified within 24 hours of payment confirmation may be altered to the new specifications - Please contact us as soon as possible
