Shop with Confidence at Shade Australia.
At Shade Australia, your complete satisfaction is our number one priority.
Detailed information including measurements and other technical information is listed on each product page. If you require more information, call us on our Free-call Number: 1800 155 233 where our sales team will be happy to assist in answering any questions, no matter how small. Your satisfaction and experience purchasing from our website are paramount and that includes ensuring the colour and the product is fit for your purpose.
Our Returns Policy covers the common reasons you may wish to return something.
Change of Mind
This happens and we understand. Contact us within 30 days of receiving the items to organise a return. Postage for returns due to change of mind is at the buyer’s expense. The items will be inspected upon return (refer to the Refund note below).
It doesn’t fit
Contact us to arrange a return for a refund or exchange. Postage for returns due to incorrect fit is at the buyer’s expense The items will be inspected upon return (refer to Refund note below).
Colour’s not right
Contact us and we’ll arrange to get it back. We’ll swap it over for the correct colour or refund you. Postage for returns due to incorrect colour is at the buyer’s expense. The items will be inspected upon return (refer to the Refund note below).
The item arrives damaged
If possible, reject the delivery if the items are visibly damaged. Otherwise, contact us asap and we’ll arrange the collection of the items and redelivery of a replacement.
We sent you the wrong item
Our sincerest apologies for this rare occurrence. We’ll arrange to pick it up at our cost and send you the correct item ASAP.
The item is faulty
This is a very frustrating experience, and your satisfaction is our priority. Contact us asap and we’ll arrange collection of the items and promptly organise repair, replacement, or refund of the item.
Important Points when returning items:
- Refunds - All items are inspected upon return, and we reserve the right to charge a restocking fee in case the item is damaged in some way. If it’s in a resalable condition, we’ll refund you the full price less the cost of return shipping. Otherwise, the restocking fee is the cost of making the item “as new” again (e.g., re-boxing the item).
- Our refund policy extends for 30 days after receiving the item. You must notify us within this time if you plan to return the goods.
- Our returns policy extends to all items we sell except for:
- Cut lengths of fabric;
- Custom-made items such as shade-sails;
- Made-to-order items such as umbrellas;
- Custom branded items such as market umbrellas.
- Ex-demonstration, second-hand, or damaged stock are not covered under this Returns Policy.
- This policy does not supersede any rights you are entitled to under legislation.
Our Returns Policy is created with you in mind, to give you full confidence with each transaction you make at Shade Australia. If you are unclear about any aspect of our Returns Policy please feel welcome to call us during business hours on Free-call 1800 155 233 or email info@shadeaustralia.com.au.
Is this shade cloth waterproof?
The Z16 shade cloth is not waterproof. We do have a few waterproof options including the Dri-Z which can be found on our website under the Shade Cloth menu.
What is the width of the Z16 shade cloth?
The Z16 Shade Cloth is 3m in width.
Is Z16 UV Stabilised?
Yes, the Z16 Shade cloth range had been tested against the sun and elements. A warranty of 10 Years* is offered on this product.
What is Z16 fabric made from?
Z16 fabric is knitted from high density polyethylene.
Is the Z16 tested to Australian standards?
Z16 fabric is tested to Australian Standard 4174-1994 for UVR and shade percentages.
What is the expected lifespan of Z16 fabric?
The expected lifespan of Z16 fabric is estimated at 10 years. This is dependent on various factors including design and installation, and environmental conditions. Environmental factors which can affect the lifespan of Z16 fabric include dust, moisture, wind and rain, wildlife (inc. birds), falling leaves and debris, and biological growth.
We do not hold stock of this item at our Ingleburn, NSW warehouse. When a purchase is made it is shipped directly to you from the factory.
Unfortunately, this item is not available for pick up.
PLEASE NOTE: This item cannot be shipped to a PO Box or Parcel Locker.
We recommend an address that has a safe spot to leave the item or there will be someone there to sign for the delivery.
The Z16 Shade Fabric warranty covers customers where the fabric has degraded due to exposure to sunlight. Rainbow Shade Products offer a 10 year limited warranty which is structured on a pro-rata basis. The warranty covers customers where the fabric has degraded due to exposure to sunlight. It does not cover colour fading, nor does it cover damage due to incorrect care and handling.
