What is hessian?
Hessian is a natural fabric made from the Jute plant or sisal fibres. It is widely used in ropes, sacking, nets and décor. The hessian we supply is manufactured in India.
How do I cut it?
With a sharp pair of scissors. Note, it is a woven fabric, not knitted and will fray.
How long will it last?
It all depends on the application but it is a hard wearing material known to withstand harsh conditions. Hessian is not a UV stabilised product and is not designed for long term outdoor uses such as screening for privacy.
Is it waterproof?
No.
What colours does it come in?
14oz comes in Natural colour only. 18oz comes in Natural Colour, Aqua, Blue, Black, Gold, Lime, Orange, Pink or Yellow. Note, although we have images of Purple this colour has in fact now been discontinued.
How long until you can ship me a roll?
We hold stock of natural 14 and 18oz Hessian in Natural colour and can ship it out the same or next day depending on what time you place your order. We usually need to order our coloured hessian in which can take up to 2 weeks.
Can I pick it up?
Of course. We always recommend calling ahead so that we can have your order picked and ready for collection.
I’m in regional Australia, how do I get it?
No problem. We ship Australia wide.
We guarantee the quality of this product to be free from defects and material faults. Due to the wide range of applications that customers use hessian for including ground cover and fencing, we do not extend a warranty on our hessian other than it will be free from defects when you recieve it. Hessian is not UV stabilised.
Shop with Confidence at Shade Australia.
At Shade Australia, your complete satisfaction is our number one priority.
Detailed information including measurements and other technical information is listed on each product page. If you require more information, call us on our Free-call Number: 1800 155 233 where our sales team will be happy to assist in answering any questions, no matter how small. Your satisfaction and experience purchasing from our website are paramount and that includes ensuring the colour and the product is fit for your purpose.
Our Returns Policy covers the common reasons you may wish to return something.
Change of Mind
This happens and we understand. Contact us within 30 days of receiving the items to organise a return. Postage for returns due to change of mind is at the buyer’s expense. The items will be inspected upon return (refer to the Refund note below).
It doesn’t fit
Contact us to arrange a return for a refund or exchange. Postage for returns due to incorrect fit is at the buyer’s expense The items will be inspected upon return (refer to Refund note below).
Colour’s not right
Contact us and we’ll arrange to get it back. We’ll swap it over for the correct colour or refund you. Postage for returns due to incorrect colour is at the buyer’s expense. The items will be inspected upon return (refer to the Refund note below).
The item arrives damaged
If possible, reject the delivery if the items are visibly damaged. Otherwise, contact us asap and we’ll arrange the collection of the items and redelivery of a replacement.
We sent you the wrong item
Our sincerest apologies for this rare occurrence. We’ll arrange to pick it up at our cost and send you the correct item ASAP.
The item is faulty
This is a very frustrating experience, and your satisfaction is our priority. Contact us asap and we’ll arrange collection of the items and promptly organise repair, replacement, or refund of the item.
Important Points when returning items:
- Refunds - All items are inspected upon return, and we reserve the right to charge a restocking fee in case the item is damaged in some way. If it’s in a resalable condition, we’ll refund you the full price less the cost of return shipping. Otherwise, the restocking fee is the cost of making the item “as new” again (e.g., re-boxing the item).
- Our refund policy extends for 30 days after receiving the item. You must notify us within this time if you plan to return the goods.
- Our returns policy extends to all items we sell except for:
- Cut lengths of fabric;
- Custom-made items such as shade-sails;
- Made-to-order items such as umbrellas;
- Custom branded items such as market umbrellas.
- Ex-demonstration, second-hand, or damaged stock are not covered under this Returns Policy.
- This policy does not supersede any rights you are entitled to under legislation.
Our Returns Policy is created with you in mind, to give you full confidence with each transaction you make at Shade Australia. If you are unclear about any aspect of our Returns Policy please feel welcome to call us during business hours on Free-call 1800 155 233 or email info@shadeaustralia.com.au.
