Can I install this shade structure myself?
SolarMax 5 Series Shade Structures are designed for installation by suitably qualified handy persons. Installation will typically involve working on ladders, lifting pipes into position, drilling both masonry and steel, bolting pieces together and carrying our detailed mark-outs and measurements. If you are not confident with any of these procedures, we suggest that you engage a suitably qualified professional to carry out the installation on your behalf.
Installing a shade structure is at a minimum, a 2-person job.
How long will it take to install?
If the Shade Structure is being concreted into the ground, then the installation will be a 2 stage process. Stage 1 setting the posts in concrete and then leaving the concrete to set for the required amount of time.
If the installation is of a bolt down type then it typically takes 2 experienced handy persons half a day to fully erect the structure.
What tools will I need?
- A heavy duty drill
- A masonry drill (for bolt down installations)
- Some long ropes
- Ladders
- Hard hats, safety goggles, gloves and other safety equipment
- Lubricant
- Spanners
- Tape measures and mark-out chalk
- General handyperson set of tools
Do I need Council Approval?
In our experience many councils have different rules and regulations relating to the installation of shade sails and structures. If you are concerned, you could contact your local council to determine whether you are required to get approval to install one of these shade structures.
What is the warranty of this Shade Structure?
- 5 Years Frame
- 5 Years Workmanship Fabric
- 10 Years Fabric against UV Degradation.
What’s the lead time?
Typically, it will take us 3-4 weeks to fabricate your shade structure and shade canopy. This depends on the time of the year. In the winter months it can be less while in the summer months it can be longer.
Can I leave this shade structure up all the time?
Yes, it is a permanent structure however, we strongly recommend that if you are in a Cyclone area or wind area where the wind speeds are known to be greater than W33 that you do not install this structure but purchase a stronger model.
This item requires us to discuss the delivery with the customer. This is because it can be more cost effective for the customer to source the steel pipes locally. This can save on freight. We can either ship this item as the kit-set with knuckles, foot-plates, canopy and fittings or, with the aforementioned items PLUS the posts, rafters and ridge-beam.
Your shade structure takes approximately 3-4 weeks to manufacture. Once we have the structure canopy back from the factory we will contact you to arrange delivery. Once we dispatch your shade structure, we email you the Consignment Number. This allows you to log onto the couriers website (e.g. TNT) and track your delivery so you know when it is going to be delivered.
We do our best to ensure your shade structure is packaged securely and arrives safely.
The cost of delivery reflects the actual cost of preparing the item for shipment and the courier charges. Shipping for us is a service associated with getting your goods to you safely and smoothly. We do not charge any profit margin on shipping.
The Solar Max Shade Structures come with a 5 Year workmanship warranty on the frame and fabric and 10 Year UV degradation warranty on the fabric.
THIS IS A MADE TO ORDER PRODUCT
As this product is made to order to your specifications and colours we are unable to accept returns due to a change of mind (including if the product does not fit due to incorrect measurements). Your satisfaction is of the utmost importance to us so please triple check all details before confirming your order.
Upon the arrival of your product, we encourage you to check and make sure that the product has been made to the measurements and colours that you specified as soon as possible without removing or throwing away any packaging.
Defective, Damaged or Mis-shipped Items
If we ship you an item that is incorrect or damaged, you will be eligible for an exchange. When requesting for the exchange, please be ready to provide customer service with photographs clearly showing the problem as soon as possible. If you believe your item was damaged during shipping, we will need photographs showing the damaged packaging as well.
Please note: Perceived colour differences due to the display settings on your computer monitor are not grounds for a refund or exchange. If you would like to view our colours please call 1800 155 233 and ask one of our customer service team for a fabric sample delivered to you free of charge.
Cancellation Policy
It is important to note that this product is made to order, whether you ordered a standard size or provided custom measurements and colours, materials cannot be reused once the manufacturing process has begun. The good news is that after placing your order there is still time to change your mind:
- Orders modified within 24 hours of payment confirmation may be altered to the new specifications - Please contact us as soon as possible
